REFUND AND RETURN POLICY

Effective Date: August 15, 2024
Company Name: Sugarcraftsman LLC
Headquarters: 377 Valley Rd Unit #2846, Clifton, NJ 07013
Contact Number: +1 908-989-7010
Email Address: info@sugarcraftsman.com

1. GENERAL RETURN PHILOSOPHY AND DOMESTIC LIMITATIONS

At Sugarcraftsman LLC, we are committed to ensuring that every child and family receives a product that meets our rigorous standards for safety, educational value, and structural integrity. However, we recognize that circumstances may necessitate the return of a purchased item. This Refund and Return Policy has been explicitly drafted to govern all post-purchase reverse logistics, ensuring fairness, maintaining strict sanitary standards required for children's products, and preventing fraudulent claims.

Strictly USA-Only Policy: Consistent with our corporate operational scope, this Return Policy applies exclusively to orders placed, fulfilled, and returned within the contiguous United States, Alaska, and Hawaii. Under no circumstances do we accept, process, or authorize international returns. Any merchandise forwarded to our facilities from outside the United States will be rejected at the sender’s expense and will not be eligible for any form of reimbursement.

2. STRICT RETURN ELIGIBILITY AND HYGIENE PROTOCOLS

Due to the highly sensitive nature of the toy industry and our strict adherence to child safety and hygiene protocols, our return eligibility criteria are stringent and rigorously enforced. We accept returns within thirty (30) calendar days from the date of confirmed delivery.

To qualify for a return and subsequent refund, the merchandise must unconditionally meet the following criteria:

• Factory Sealed and Unopened: The toy must remain in its original, unopened, and uncompromised factory packaging. Any breach of factory seals, shrink wrap, or blister packs immediately voids return eligibility.

• Unused and Pristine Condition: The item must exhibit zero signs of use, wear, handling, or assembly.

• Sanitary Compliance: Plush toys, teething items, and developmental toys meant for infants are subject to extreme sanitary scrutiny. If there is any evidence that these items have been exposed to a residential environment outside their protective casing, they will be classified as bio-hazardous for retail purposes and deemed strictly non-returnable.

3. NON-RETURNABLE AND FINAL SALE ITEMS

For the protection of our consumers and compliance with retail health standards, the following categories of merchandise are classified as "Final Sale" and are exempt from our standard return policy:

• Items explicitly marked as "Clearance," "Final Sale," or "As-Is."

• Any toy that has been removed from its original packaging, assembled, or utilized.

• Digital or physical Gift Cards.

• Seasonal or holiday-specific merchandise (unless returned at least 14 days prior to the respective holiday).

4. THE RETURN MERCHANDISE AUTHORIZATION (RMA) PROCESS

We do not accept blind returns. Any parcel arriving at our New Jersey fulfillment center without prior authorization will be refused and returned to the sender. To initiate a lawful return, the consumer must adhere to the following procedural workflow:

1. Request an RMA: Contact our compliance team at info@sugarcraftsman.com with your Order Number, the specific item(s) you intend to return, and a detailed justification for the return.

2. Authorization and Instructions: Upon verification of eligibility, our team will issue a Return Merchandise Authorization (RMA) number along with standardized reverse-logistics instructions.

3. Return Shipping: The consumer assumes full financial responsibility for return shipping costs unless the return is necessitated by a verifiable error on the part of Sugarcraftsman LLC (e.g., dispatching the incorrect item). We strongly advise using a trackable domestic carrier with insurance, as Sugarcraftsman LLC assumes no fiduciary responsibility for returns lost or damaged in transit.

5. REPORTING DAMaged OR DEFECTIVE MERCHANDISE

We pride ourselves on our highly efficient 1 to 2 business day handling time and secure 3 to 5 business day standard transit time. However, we acknowledge that damages may occasionally occur within the carrier network. If an item arrives structurally compromised or exhibits a manufacturing defect, the consumer must notify us at info@sugarcraftsman.com within forty-eight (48) hours of the carrier's timestamped delivery. The claim must include photographic evidence of both the compromised product and the shipping parcel. Upon validation, Sugarcraftsman LLC will, at our sole discretion, expedite a direct replacement or issue a full refund, absorbing all associated transit costs to rectify the anomaly.

6. REFUND EXECUTION AND TIMELINES

Upon receipt of the authorized return at our designated New Jersey facility, our Quality Assurance (QA) department will conduct a comprehensive inspection within three (3) business days.

• Approval: If the item passes the QA inspection and complies with our hygiene and condition mandates, a refund will be initiated to the original method of payment.

• Restocking Fees: Items returned with minor cosmetic damage to the exterior retail box, but otherwise factory sealed, may be subject to a legally permissible restocking fee of up to 15% of the purchase price.

• Processing Time: Please allow an additional 5 to 10 business days for your financial institution to process the credit and formally reflect the funds in your account.

• Non-Refundable Logistics Costs: Original outbound shipping charges paid by the consumer are strictly non-refundable. Only the principal cost of the merchandise and applicable state taxes will be reimbursed.

7. UNDELIVERABLE PARCELS AND REFUSED DELIVERIES

If a parcel is returned to our facility by the carrier due to an inaccurate address provided by the consumer, or if the consumer actively refuses delivery, the order will be treated as an unauthorized return. A refund will be issued minus the original shipping costs and any penalty fees levied by the carrier for the return transit.